Event Information for All Attendees


Hilton New Orleans Riverside
Two Poydras Street, New Orleans, LA 70130
(504) 561-0500
https://www.hilton.com/en/hotels/msynhhh-hilton-new-orleans-riverside/?SEO_id=GMB-AMER-HH-MSYNHHH&y_source=1_NzIxNzU5LTcxNS1sb2NhdGlvbi53ZWJzaXRl
*Location of the On-site NeighborWorks Training Institution Registration
Courses at this location: Asset Management (AM), Community Engagement (CB), Community Economic Development (ED), Financial Capability, Housing Education and Counseling (HO), Small Business Lending (LE), Nonprofit Management and Leadership (ML), Native American Community Development (NA), Neighborhood Revitalization (NR), Rural Development (RD), and the Symposium
InterContinental New Orleans
444 St. Charles Avenue, New Orleans, LA 70130
(504) 525-5566
Courses at this location:
Affordable Housing (AH), Construction and Rehab (CP) and Nonprofit Management and Leadership (ML)
Registration Check-in and Badge Printing
Courses/Lunch Break Times and Meals
Check-in is required at the Registration Booths, located at the Hilton New Orleans Riverside at the Churchill D, 2nd Floor as follows:
- Sunday • 3:00 p.m. to 6:00 p.m.
- Monday through Thursday • 7:00 a.m. to 5:00 p.m.
- Friday • Closed
All attendees must check in at registration and receive an official event identification badge. Wearing your badge is required for entrance into all event meeting spaces. You may be asked to show this identification to security throughout the event venues. Please do not misplace your badge. Your event schedule, including your enrolled courses and classroom locations, is in the YOUR NTI SCHEDULE section of the event registration platform. Hard copies will not be handed out onsite. In-person event attendees should be sure to keep a copy accessible or printed to help direct you once you arrive on site.
Health and Safety Protocols: This event requires all attendees to agree to the Health and Safety Protocols available on the event website. Wearing a mask will only be required if community levels of COVID-19 in the event location are high. It is recommended that attendees self-test or receive a PCR test 1-3 days before traveling to the event.
Courses begin and end promptly:
- Monday through Wednesday • 8:30 a.m. to 4 p.m.
- Thursday • 8:30 a.m. to 4:30 p.m.
- Friday • 8:30 a.m. to 1 p.m.
Lunch breaks:
- Monday through Wednesday from 11:30 a.m. to 1 p.m.
- Thursday from 11:45 a.m. to 1 p.m.
- Friday no lunch break on this day
Meals: We provide three coffee breaks throughout the day, with late morning and afternoon to-go snacks.
- Monday through Thursday Break Times
- 7:30 a.m. to 8:15 a.m.
- 9:45 a.m. to 10:30 a.m.
- 2:15 p.m. to 3 p.m.
- Friday Break Times
- 7:30 a.m. to 8:15 a.m.
- 9:45 a.m. to 10:30 a.m.
Breakfast, Lunch & Dinner are on your own, with many food choices in and near the event venues.
Completion of Certificates
Accommodations
Certificates are issued only to participants who attend and complete 100% of the course. There are no exceptions to this policy. To better meet participant travel schedules, courses will end promptly at 1:00 p.m. on Friday. We recommend you not schedule your departing flight until 3 hours after your course end time. We will not grant exceptions for early departures, 100% course completion is required. Exceptions to the 100% Course Completion Policy will not be considered due to early scheduled flights. E-certificates will be available to download or print from the YOUR NTI SCHEDULE | MY COURSES section of the event registration platform after you have completed the course and by no later than the site closing date of Sept. 22. Be sure to print or download your certificate before the site closes.
Hilton New Orleans Riverside and InterContinental New Orleans:
Check-in time is 4 p.m. & check-out time is 11 a.m.
For hotel services, business centers, fitness centers, or driving directions, please refer to the hotel’s website.
Incidental deposits are mandatory for all guests. The event hotels request that each hotel guest leave a deposit to cover incidental expenses (it is recommended that you use a credit card, although the hotel will accept a debit card). When using a debit card, your deposited funds may not be available to you for several days, depending on your bank’s policies. Please check with your bank about their specific policies.
Hilton New Orleans Riverside: $50 per day/per person. (The Hilton New Orleans Riverside is a cashless hotel).
InterContinental New Orleans: $55 per day/per person.
Accessibility needs
Changes, cancellations and refunds, substitutions
If you have accessibility needs addressed by the Americans with Disabilities Act, please notify NeighborWorks one month before the event. If you require medical supply rental information, please contact New Orleans & Company at (800) 672-6124. For mobility needs, contact:
- Scootaround: info@scootaround.com - Phone: 1-888-441-7575
- 101 Mobility: https://www.101mobility.com/ - - Phone: 1-412-547-8582
Attendees are responsible for arranging and paying for their medical supplies, mobility aids, and equipment. For New Orleans Airport-specific needs, please visit https://flymsy.com/accessibility/.
CHANGES: Course changes can be made directly in the event registration platform via the EXCHANGE TRAINING function until July 22. Courses on the same dates/times may be exchanged except for courses with special requirements and that require attestation to the course requirements. To change into a blended or course with prerequisites or pre-assessments, contact Customer Response for assistance by calling 1-800-438-5547 or emailing nti@nw.org. If you need assistance in this regard, you can reach our Customer Response Team by calling 1-800-438-5547 or emailing nti@nw.org. No onsite registrations or course changes will be permitted.
CANCELLATIONS|REFUNDS: The last day to cancel from the event and receive a refund is July 22. After this date, refund requests will not be honored.
NeighborWorks America reserves the right to cancel any course at any time. If your course is canceled, you may choose another course or request a tuition refund. Other than refunding your tuition, NeighborWorks America is not liable to you for any other damages, including, without limitation, any obligation to provide a refund for any travel and/or lodging costs associated with attending any NeighborWorks event or other direct, indirect, or consequential damages.
SUBSTITUTIONS: Will not be permitted for any reason for this event.
NeighborWorks America Event Participant Lodging Guidelines
TRAVEL
Participants are responsible for making their travel arrangements.
ACCOMMODATIONS
If NeighborWorks does not cover your lodging, you will be able to make your lodging reservation at our institute hotels. A block of rooms are available at the Hilton New Orleans Riverside and the InterContinental New Orleans. To guarantee a room at the special rate, reservations must be made by July 28 -rooms are available on a first-come, first-served basis. Call the hotel or make your reservation online via the web links below:
Hilton New Orleans Riverside (504) 561-0500
The rate is $149* single occupancy per night plus applicable taxes;
https://book.passkey.com/e/50910054 and the code is “NTI”.
InterContinental New Orleans (504) 525-5566
The rate is $143* single occupancy per night plus applicable taxes;
https://book.passkey.com/e/50904656 and the code is “NeighborWorks/NTI”
*Hotel rates are subject to change without notice.
SCHOLARSHIP RECIPIENTS
Most scholarships (non-transferable) cover lodging and tuition only. Please carefully review your event confirmation email for the specifics related to your scholarship package. You will also find this information in the event registration platform under the YOUR NTI SCHEDULE page. Please review this page carefully for awardees receiving lodging and/or travel to confirm your check-in and check-out dates and instructions for booking your travel, if applicable. Hotel assignments will be posted to your NTI schedule by no later than August 5. If hotel reservations were confirmed on your behalf by NeighborWorks and you did not cancel and did not show up at the event, the hotel will assess a “no-show” charge. Failure to check into the hotel on the confirmed date may also cancel your reservation. Note that reinstatement of a no-show reservation is not guaranteed and will be based on hotel availability. As a reminder, if you encounter travel delays/cancellations i.e., a flight cancellation or significant delay) which impacts your arrival at the training event, you must notify us at: nti@nw.org, TrainingEvents@nw.org or call (800) 438-5547. Please do not contact the hotel directly. This will help us ensure you will avoid being considered a no-show. Please contact us if you have any questions or concerns regarding this topic or other travel issues. Scholarship awardees who NO SHOW without a valid reason will become ineligible for future scholarships for at least 12 months.
SPECIAL TRAVEL NOTICE
Certain special meetings, scholarships, and registration packages include travel arrangements processed through the NeighborWorks Travel Account. If your registration package or scholarship indicates that you are approved for travel on the NeighborWorks account, please contact Direct Travel by July 22 and book your travel on our account. Contact Direct Travel at 1-866-492-9834 during business hours from Monday to Friday between 9:00 AM – 5:30 PM EST or e-mail nwanyc@dt.com to make your arrangements. Do not contact Direct Travel after business hours, during the weekend, or on holidays unless it is an emergency. Arrange your trip by no later than July 22 . Direct Travel charges a fee to process ticket changes, and there could be fare increases if changes are requested after the original ticketing, so please plan accordingly. The traveler is responsible for those fare changes, not NeighborWorks America. We recommend you not schedule your departure until 3 hours after your course end time. Exceptions to the 100% Course Completion Policy will not be granted or considered due to early scheduled flights.
ACCOMMODATIONS
If you registered under the NETWORK MEMBER LODGING BENEFIT package, please do not make a separate hotel reservation, as NeighborWorks America already has you included on the master guest room block. As a network member lodging benefit package participant, your lodging costs are covered in full for the reservation nights made by NeighborWorks America. If the Network Member Lodging Benefit packages were sold out or you registered under the Network Member NO Lodging Needed package, and are responsible for making your own lodging arrangements, please see the ACCOMMODATIONS section instructions for how to make your lodging reservation at the event group rate at one of the event hotels.
Please review YOUR NTI SCHEDULE in the event registration platform for your assigned hotel and dates to ensure that you arrive and depart on the dates scheduled and notify us in advance if your travel plans change. Hotel assignments will be posted to your NTI schedule by no later than August 5. Failure to check into the hotel on the confirmed date is considered a “no-show” and may lead to your hotel reservation being canceled. If hotel reservations were confirmed on your behalf by NeighborWorks and you did not cancel and did not show up at the event, the hotel will assess a no-show charge, which will then be billed to your organization. Note that reinstatement of a no-show reservation is not guaranteed and will be based on hotel availability. As a reminder, if you encounter travel delays/cancellations (i.e., a flight cancellation or significant delay) that will impact your arrival at the training event, you must notify us at: nti@nw.org, TrainingEvents@nw.org or call (800) 438-5547. Please do not contact the hotel directly. This will help us ensure you will avoid being considered a no-show. Please contact us if you have any questions or concerns regarding this topic or other travel issues.
Lodging cancellations must be made by July 22.
TRAVEL
Travel is not covered for Network Member course registrants
Local Transportation
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Louis Armstrong New Orleans International (MSY)
(About 45 minutes to the hotels)For information, visit : https://flymsy.com/
On May 7, 2025, U.S. travelers must be REAL ID compliant to board domestic flights
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Amtrak Rail Service
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See www.amtrak.com for details. The nearest Amtrak station is located in New Orleans, LA, approximately 10 minutes to the hotel by taxi.
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Parking at:
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Hilton New Orleans Riverside
- Guest Self-Parking: $50.00* /day - The fee is charged to the room (with in/out privileges)
Guest Valet Parking: $58.00* / day - The fee is charged to the room (with in/out privileges)
Visitor Parking: $58.00* / day - (with in/out privileges)
- Guest Self-Parking: $50.00* /day - The fee is charged to the room (with in/out privileges)
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InterContinental New Orleans
- Guest Self-Parking: N/A
- Guest Valet Parking: $53.00*/day - The fee is charged to the room (with in/out privileges)
- Visitor: $53.00*/day - (with in/out privileges)
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Important dates to remember
Travel Arrangements: July 22 (refer to award notice)
Hotel Changes: July 22 (refer to award notice)